Get Answers to Your Home Maintenance and Property Repair Questions
We’ve compiled a list of frequently asked questions to help you better understand our services and how we can assist you in maintaining and improving your home.
General
Which areas do you serve?
- We primarily serve Santa Cruz County (excluding Bonnie Dune & Boulder Creek), offering comprehensive handyman services. If you’re outside this area and interested in our services, please contact us to discuss potential arrangements.
What types of services do you offer?
- Our services range from minor repairs and maintenance to renovations and installations. We specialize in electrical, plumbing, carpentry, and general home maintenance. For a detailed list, please visit our Services Page.
What types of services don’t you offer?
- Sorry, we do not provide gutter or power washing services.
Service-Specific
Do I need to provide the tools or materials for my project?
- We arrive fully equipped with all necessary tools and materials required for most standard jobs. If there are specific materials or brands you prefer, please discuss this with us prior to your appointment.
How do I know if I should opt for a repair or a replacement?
- Our expert assessment will provide you with the best options based on the condition of the item, cost implications, and long-term benefits. We strive to offer solutions that are both economical and sustainable.
Pricing and Payments
How is pricing determined for services?
- Pricing is based on the scope of the project, the materials needed, and the estimated time to complete. We offer transparent quotes following a detailed assessment, ensuring there are no surprises.
What payment methods do you accept?
- We accept various payment methods, including cash, checks, and major credit cards. Payment details will be provided in your service agreement.
Booking and Policies
How far in advance do I need to book your services?
- We recommend booking as early as possible to secure your preferred date and time. However, we also accommodate last-minute requests based on availability.
What is your cancellation policy?
- We understand that plans can change. You can cancel or reschedule your appointment up to 24 hours in advance without any penalty. For cancellations within 24 hours, please contact us to discuss options.
Customer Support
What if I have issues after the service is completed?
- We stand behind our work with a satisfaction guarantee. If you have any concerns after the completion of a job, please contact us immediately, and we will address them promptly.
Didn’t Find Your Answer?
Contact Us for More Information
We’re here to help! If your question isn’t listed here, don’t hesitate to reach out. You can contact us by phone or email, or you can send us a message directly through our website.